For orders placed online from Canada or other international markets (Not including the United States), the customer will be responsible for paying the respective duties and taxes when your order arrives in your town. The shipper will contact you and collect the duties and taxes via credit card.
Once an order is placed, a confirmation email will be sent. This means that Ace has received the order. Once the order is received, Ace will check its inventory to fulfill the order. If it is a non-inventory item Ace immediately reaches out to its suppliers to confirm the item ordered is in stock and ready for shipment. If the item ordered is out of stock, on backorder, or otherwise unavailable, Ace Indoor Golf Shop will notify you via email. Once the product(s) ordered are ready for shipment, the item(s) will be shipped.
Most shipments are shipped via UPS. We do not ship to APO/FPO or PO BOX addresses. Depending on the value of the item being purchased, orders may be shipped with signature confirmation required. All SkyTrak, TruGolf, and Foresight Golf orders are shipped with signature confirmation required. This means that an adult over the age of 18 must be present at time of delivery to sign for and accept the product. If you will not be home at time of delivery, please contact sales@AceIndoorGolf.com and we will work to arrange a will-call pick up at your nearest UPS or FedEx location.
An email with tracking info will be sent to the customer within 24 hours of the order being shipped. If you have not received tracking info within 3 days after the lead time posted at the top of the product page, please contact us at sales@AceIndoorGolf.com. Once an order has shipped, cancellation will not be permitted. Please see "Cancellations" below for more info.
Once an order shows as “Delivered” to the shipping address, as a result of the tracking information provided through the freight/shipping company, Ace Indoor Golf is not responsible for any “non-receivable” situation. No replacement or refund will be given on “Delivered” orders.
An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.
If a manufacturing defect is found, we will repair or replace it for you at no extra charge. If repair or replacement in not available, you will receive a full refund.
