If a manufacturing defect is found, we will repair or replace it for you at no extra charge. If repair or replacement in not available, you will receive a full refund.
Ace Indoor Golf offers a 30-Day Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay return shipping & restocking fee. Screens are warranted for a period of 30-days, and will be replaced at our cot if the product is found to have failed due to manufacturers defect. Any damage that occurs per normal use, wear and tear, or catastrophic injury to the product are not covered under this warranty.
All returns are subject to a 15% restocking fee.
Customers must contact Ace to arrange a return, and to obtain a return authorization number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we have to check to make sure the item is in good working order and there are no signs of product damage). Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks pending your payment method and/or your bank's policy.
Products eligible for return/exchange must be like new, undamaged, and must contain all original product packaging and accessories.
If a product exhibits visible signs of wear and use or is missing items, to the extent that Ace will no longer be able to re-sell the product as a "new" item, the returned product will be classified as a refurbished unit and a 50% restocking fee will be applied.
FlightScope return policy is 30-days and supersedes the above listed policy.
All TruGolf simulator sales are final and ineligible for returns - this supersedes the above listed policy.
Orders must be canceled within 24 hours to avoid a 3% merchant processing fee. Cancellations for orders that have been shipped, the customer is responsible for shipping costs as well as the 3% merchant-processing fee. If you need to cancel an order, please do so immediately to avoid return shipping fees. Orders canceled after an item has shipped will be treated as a regular 30-day return item and return shipping & restocking fees may apply.
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